Event Registration Contractor

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Global Events team is a centralized group of experts leading highly produced customer & employee meetings, events, conferences, and hospitality programs. We are looking for an individual to lead the guest management experience across signature and employee events to ensure a positive attendee experience. Guest management is a complex process involving the beginning to end attendee event experience and multiple owners and teams. Includes nominations, registration builds, save the dates, invitations, microsites, reporting, VIP management, briefings, communication delivery, attendee interface, onsite, travel coordination with SME’s, etc. This ideal candidate is a highly skilled project manager and orchestrator who is a strong team player, client-oriented, detailed and hardworking.

Summary of responsibilities (not comprehensive of all tasks):

 Support the guest management experience for signature customer and employee events through these tasks:

• Invites – Manage attendee lists and communicate RSVP status
• Registration - Build, test & maintain microsites (primarily in Cvent), collect attendee data, assign seating, name badges, lead and handle registration and manage the registration team onsite
• Perform ongoing event audits
• Communication Delivery – Set up and send save the dates, invites, Before You Go’s, post-event surveys/comms, guest communications, communicate changes to teams. Coordinate with the Event Planners, Creative and Communication teams.
• Mobile App - Build, test and maintain the app
• Travel coordination with internal Subject Matter Experts, booking air & hotel
• Housing coordination with external vendors
• VIP Management - Customized itineraries for VIPs, VIP comms, Guest Look Books, and Onsite support
• Reporting
• Post-event: Surveys, Salesforce integration and reporting

What you need to succeed (minimum qualifications)

 3 years+ of successful event registration, project management, event operations experience

 Excellent interpersonal skills and ability to interact with leadership and partners

 Shows strength in using known and new digital tools and platforms, including understanding how functionality impacts user experience and troubleshooting technical solutions

 Ability to thrive in fast-paced environment with complex requirements, challenging priorities, and last-minute changes

 Adept at working on multiple projects at once, setting priorities, working independently, problem solving, improvising, and functioning as part of a team that often must perform under pressure

 A keen ability to collaborate with multiple teams and have productive outcomes that will promote successful results

 Demonstrates resourcefulness, initiative, and pride of work product with attention to detail

 Willingness to take on additional tasks and roles with a “can-do” attitude

 Strong proficiency in MS Office

 Hours may vary and will include days, nights, weekends etc. International/Domestic travel < 24% required

 Embraces a diverse group of people, thinking and styles

 Displays strong critical thinking, interpersonal, and analytical capabilities

 Up to date on current trends in the meetings industry

 Demonstrates that privacy is a priority when handling personal data

 Work cooperatively with other employees, vendors, and clients

 Consistently prioritizes safety and security of self, others, and personal data.

 Embraces diverse people, thinking, and styles.

 Possesses a high school diploma, GED, or high school equivalency.

 Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

 Bachelor’s degree from an accredited college or university with major course work in marketing, business administration, communications, or 7+ years of relevant work experience preferred

 Cvent certifications (e.g., Event Management, Event Management Advanced, Attendee Hub, Event Diagramming and Passkey)

 Experience in a corporate environment preferred

Remote Considered