Senior Project Manager

A Creative Project Manager at ServiceNow manages the execution of marketing and creative projects, overseeing the entire lifecycle from briefing to launch. This role requires a strong understanding of creative workflows, budget management, and cross-functional collaboration with internal teams and external agencies to deliver brand campaigns, digital assets, and other creative content on time and within budget. Key responsibilities include project planning, risk management, budget tracking, and ensuring brand consistency across all deliverables.

• Project lifecycle management: Manage all aspects of the project lifecycle, from initiation to transition and closure. 
• Planning and scheduling: Develop, maintain, and revise project plans, schedules, and milestones to meet evolving requirements. 
• Team and resource management: Assemble and manage project teams, assign tasks, and oversee resources.
• Stakeholder communication: Act as a direct link with clients and internal stakeholders, manage relationships, and provide clear communication and status reports. 
• Risk and issue management: Monitor project risks, identify issues, and implement solutions, escalating problems as needed. 
• Brand stewardship: Ensure all creative work is on-brand, adheres to brand guidelines, and maintains a consistent brand identity. 
• Documentation and reporting: Ensure all project documents are current and complete, and conduct post-project reviews to create "lessons learned" reports. 

Figma, Adobe Creative Suite, Microsoft Excel, Miro