Communications Manager- Reservations & Customer Care

Delta is looking for an experienced communications professional to join the Global Communications team to create and implement effective strategies that embody world-class employee communications, support Delta’s enviable culture and help the company exceed its business goals on our journey to better connect the world.  

Reporting to the General Manager, Communications – Reservations & Customer Care, this critical thinker excels at understanding operational policies, anticipating communication needs and effectively developing, writing and executing communications strategy. Able to work collaboratively with peers and leaders as well as cross-functionally on a variety of employee communications topics and projects ranging from employee policies to customer handling guidance.  This role will manage daily operational communications needs for the Res & Care division focusing on delivering communications that protect our culture and strong internal brand reputation while also creating communications that inform, inspire and mobilize Delta employees to exceed Delta’s goals and prove to our customers why no one better connects the world. 

Responsibilities: 

• Manage creation and delivery of strategic communications plans and tactics for operational topics for the Res & Care division.
• Partner with leaders and stakeholders across the Res & Care operation to ensure communications plans are well-thought out and executed, with employees’ needs top of mind.
• Foster deep understanding of operational complexity. 
• Support a matrixed team structure that balances the priorities of the division or stakeholder with Delta’s corporate objectives, aligning both strategy and tone so that we are one team. communicating with one voice. Ensure alignment across divisions for operational initiatives. 
• Serve as strategic communications counsel for leaders and stakeholders using thought leadership and operational expertise to develop strategic communications. 
• Develop and implement employee communications campaigns in collaboration with divisional partners.  
• Stay current on leading trends and current events to deliver practical and insightful communication recommendations and thought leadership. 

Qualifications: 

• Bachelor’s degree in public relations, communications, journalism or related field preferred
• Airline operations experience preferred 
• Minimum 10 years of employee/internal communications experience required 
• Experience working directly with multiple leaders required 
• Strong collaboration skills
• Excellent writing skills, with the ability to think and communicate clearly and create concise, well-written plans and products
• Experience developing creative, effective approaches to difficult communications challenges 
• Strong analytical skills preferred 
• Ability to communicate effectively with all levels of leadership and frontline employee groups 
• Working level of Microsoft Word, PowerPoint, Excel and Outlook is essential 
• Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines. 
• Must be flexible in dealing with changing priorities and deadlines.

*Atlanta Preferred

*3 months (with possibility to extend)