Global Communications Manager - Airport Customer Service

Delta’s Global Communications team is looking for a strategic, collaborative communicator who likes to help create new processes and systems, while using innovative tools and tactics that inform, inspire and mobilize Delta’s 100,000 employees to help us be our best for our customers. 

Reporting to the General Manager, Global Communications – Airport Customer Service, this critical thinker excels at anticipating communication needs, understanding operational policies, and effectively developing, writing and executing communications strategies.

This role will manage communications needs for Delta’s airport-based employees. The includes managing and supporting several internal channels including an email platform, intranet, internal social platform and in-person meetings.

Responsibilities: 

• Manage creation and delivery of strategic communications plans and tactics for the division
• Lead communications partnership with Field Support and other corporate teams
• Develop working relationships with leaders in our division and across other divisions to recommend, refine and reduce employee communications
• Recommend communications improvements in support of 2025 goals, including increases in readership and engagement and decreases in volume and clutter

Qualifications: 

• Bachelor’s degree in public relations, communications, journalism or related field 
• Minimum 7-10 years of employee communications experience required 
• Experience working directly with director-level leaders required 
• Strong collaboration skills
• Excellent writing skills, with the ability to think and communicate clearly and create well-written plan and products. 
• Experience developing creative, effective approaches to difficult communications challenges 
• Working level of Microsoft Word, PowerPoint, Excel and Outlook is essential 
• This role is based in Atlanta with schedule / in-office flexibility.